Got questions? We have answers.

Should I bring my netbook/notebook/laptop/tablet charger?

We strongly advise you to bring the correct charger with you, unfortunately we do not have chargers for all makes due to practical reasons.

Do I need to bring travel power adaptors?

We can provide a UK mains to Euro adaptor, if your device isn’t either of these, we recommend purchasing & bringing an appropriate adaptor for your country to Europlug.

What Operating System do your computers use?

Our computers currently use Windows 10 and Windows XP Professional.

What address should I use to send mail/packages to Gran Alacant Services?

To ensure your items are received successfully and without unnecessary delays please label your items as below:

Your Name C/O Gran Alacant Services
Avenida Escandinavia 72, Local 6, Bq 4
Gran Alacant
Santa Pola

How do I check my credit?

You can see the balance of your credit by logging into your Lobster account on their website or on the Lobster mobile app. You’ll also be able to see how much of your current plan you’ve used.

Alternatively, dial the following short-code from your phone:

Dial *100# to check your credit

Note: This number can be saved to your phones contacts and given a name such as “balance” for convenience.

Lobster – on Google Play Store

Lobster Mobile – on Apple App Store

What is mobile phone unlocking?

Unlocking your phone means you can use any network’s Sim card, giving you the freedom to switch providers, lower costs and pass your phone on to others.

SIM locksimlocknetwork lockcarrier lock or (mastersubsidy lock is a technical restriction built into GSM and CDMA mobile phones by mobile phone manufacturers for use by service providers to restrict the use of these phones to specific countries and/or networks.

Generally phones can be locked to accept only SIM cards with certain International Mobile Subscriber Identities (IMSIs); IMSIs may be restricted by:

  • Mobile country code (MCC; e.g., will only work with SIM issued in one country)
  • Mobile network code (MNC; e.g., Movistar, Orange, Vodafone etc.)
  • Mobile subscriber identification number (MSIN; i.e., only one SIM can be used with the phone)


These locks can be removed using the corresponding unlock codes, which are unique to each phone depending on its IMEI.


1. “SIM lock” Wikipedia. 25 November 2020.

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